Care & Warranty

Elenatti & Co warrants the setting and workmanship of every piece it makes. The term of the warranty, and whether it transfers with the piece, are awaiting client detail.

• Stone security — a stone that becomes loose due to a fault in the original setting.
• Solder joints and structural connections that fail under normal wear.
• Clasp mechanisms that fail to function as intended under normal use.

• Accidental damage, including impact, crushing, or bending.
• Loss of a piece, or of a stone dislodged through impact rather than a setting fault.
• General wear consistent with age and frequency of use.
• Damage arising from alteration, repair, or cleaning performed by a third party outside the house.

We recommend periodic inspection and cleaning — the interval, and whether it is offered without charge, are awaiting client detail — during which our workshop checks stone security, clasp function, and structural integrity. Resizing is available for most pieces; please consult our client care team, as certain settings and eternity designs impose limits on how far a piece can be safely resized.

Whether a piece is accompanied by an independent appraisal document at the time of sale, and how often the house recommends revaluation, are awaiting client detail. Revaluation should in any case follow any significant change in precious metal or gemstone markets, so that insurance coverage remains current.

Contact our client care team to arrange service. We will provide an insured, house-arranged shipping label, or welcome pieces brought directly to our Miami atelier by appointment. A written estimate is provided for any work falling outside the scope of the warranty before work begins.