Returns & Exchanges

In-stock pieces purchased directly from Elenatti & Co may be returned within the house return window — awaiting client detail — provided the piece is unworn, in its original, unaltered condition, and accompanied by all original documentation and packaging. Pieces bearing any sign of wear, resizing, or alteration are not eligible for return.

The following are considered final sale and cannot be returned or exchanged:

• Bespoke and commissioned pieces, made to a client's specification.
• Made-to-order pieces produced against a specific order.
• Pieces that have been engraved, personalized, or resized following purchase.
• Pieces purchased through private sale or a Price Upon Request arrangement, unless otherwise agreed in writing at the time of sale.

To initiate an eligible return, contact our client care team, who will confirm eligibility and issue a return authorization. Once authorized, the piece must be shipped using the insured, house-arranged shipping label provided; returns sent independently, or without prior authorization, cannot be accepted.

Once a returned piece has been received and inspected by our workshop, a refund is issued to the original method of payment. The time taken to process a refund is awaiting client detail. Clients may instead elect an exchange for another piece, or a house credit toward a future acquisition; the validity of house credit is awaiting client detail.